Biohot Woodfuel Ltd Reviews

Based on 39 reviews and 39 ratings our customers rate us 9.3/10.

  1. Easy to handle. Good economical heat source . – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Aug 20 Add public reply

    • 8/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    17 Aug 20 Add public reply

  2. Happy with everything generally. ONLY thing that I do find annoying is that even when stored in a dry garage, briquettes DO expand, sometimes splitting the wrapping. They are a bit messy to be honest, but a useful backup for proper logs ! – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    16 Aug 20 Add public reply

  3. I have recommended you to many of my friends!! – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12 Aug 18 Add public reply

  4. Prompt delivery and friendly service with tips on how to use the product. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    15 Mar 17 Add public reply

  5. I am very satisfied with all aspects. The service and product. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    15 Mar 17 Add public reply

  6. Although not cheap, the quality is excellent. Only reason for low score on delivery, initially only 35 of the 36 bags were delivered, but this was rectified when I called Brian and he brought the missing bag up immediately. Thanks Brian - great customer service, a rare thing these days. – Please tell us how satisfied you are with us overall?

    • 5/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    14 Mar 17 Add public reply

    • Person’s avatar

      Thank you Ian
      The deep potholes at the bottom of your road caused the pallet load to collapse and not one but two nets fell out and on to the road. When you called I was nearing the bottom of the road and spotted them and brought them back up.
      Brian Stephenson

      Brian Stephenson –

  7. Great logs. Easy to light and clean to handle. Brian Stephenson operates a 5 star service. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    07 Dec 16 Add public reply

  8. very – Please tell us how satisfied you are with us overall?

    • 5/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02 Dec 16 Add public reply

  9. Driver did not have adequate equipment to move a 1-tonne pallet on uneven ground, but worked hard to overcome the difficulties. – Please tell us how satisfied you are with us overall?

    • 5/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 16 Add public reply

  10. excellent product - excellent delivery response. wood burner doing a fantastic job. have already recommended to a friend and will do so again. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Nov 16 Add public reply

  11. Very satisfied. Excellent product, quickly delivered – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Nov 16 Add public reply

  12. Found that the logs burned very quickly I am considering purchasing the broadest. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Nov 16 Add public reply

    • Person’s avatar

      Hi James

      Our logs do burn bright which is why many people buy them but I have wo solutions to offer.
      Briquettes are slower burning while still giving a lot of heat but do not have such a bright flame. I use briquettes in the bottom of the fire and logs on top to get the best of both worlds but many customers buy only briquettes if they ar burning all day long.

      Nets differ in the thickness of logs and it is best to use the thinner logs to get the fire going, then add either one very heavy log or two or three medium logs with the cut faces placed together to reduce the amount of air reaching their surfaces. As our logs are particularly dry they need less airflow to burn efficiently.
      Hope this helps

      Brian Stephenson

      Brian Stephenson –

  13. Great product and very efficient service have been buying the logs for a couple of years now. They. Ever waver Thanks – Please tell us how satisfied you are with us overall?

    • 9/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Nov 16 Add public reply

  14. Order completed swiftly and in a totally straightforward manner, despite my remote location. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Nov 16 Add public reply

  15. There are very few thicker logs in the bags. Thin logs are needed to get the fire going, but then burn quickly. Some much thicker ones would be good to burn the fire for longer while unattended. Service second to none! Maybe price could be shaved a wee bit? – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    14 Dec 13 Add public reply

  16. Very satisfied. Helpful, informative and friendly service. An emergency delivery really helped us out during a cold snap, and an introduction to briquettes has been a revelation. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04 Dec 13 Add public reply

  17. Very – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02 Dec 13 Add public reply

  18. 1. Excellent, friendly and timely service 2. Consistent high quality product 3. Not as cheap as some alternative fuels - but this is more than balanced by high heat outputs, convenience, cleanliness and ease of storage ( briquettes) – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02 Dec 13 Add public reply

  19. Quick and efficient delivery service of quality product – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02 Dec 13 Add public reply

  20. Quality of wood is excellent. – Please tell us how satisfied you are with us overall?

    • 8/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    01 Dec 13 Add public reply

  21. Ordered full pallet of briquettes and sample pack of birchwood logs and briquettes. Pallet arrived first ( as usual no advance notification of delivery from Oban express). Pallet of briquettes all ok and am pleased with burning quality. Sample pack had to call about and was delivered later. The briquettes are a good product at what is likely a reasonable price these days. Do think that delivery could be improved, as can't understand why they can't be delivered direct from Helensburgh to Dunoon, rather than the roundabout route via Oban. – Please tell us how satisfied you are with us overall?

    • 6/10 – How do you rate our delivery?
    • 7/10 – Are you happy with the quality of our products?
    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    01 Dec 13 Add public reply

    • Person’s avatar

      Hi Paul

      I do prefer to make deliveries to the Cowal Peninsula myself but in your case it was a very busy week and rather than delay I sent it by Oban Express. They should have contacted you before delivery and have been reminded of this.
      As I explained on the telephone I was trying to find a way of sending you more logs in your sample pack as you had no need for more briquettes.
      Hope all is now well and you enjoyed the logs.

      Best regards
      Brian Stephenson

      Brian Stephenson –

  22. Very satisfied with the sevice and the product thank you. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01 Dec 13 Add public reply

  23. Excellent service. Delivery driver very helpful. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  24. very – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  25. Very good product, friendly service and fre delivery. All in all - excellent – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  26. Excellent service and product – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  27. Satisfied overall. However, I wasn't advised until days later that the briquettes were actually not in stock when ordered. The RUF briquettes are quite good though, not the best, not the worst. I've used many various briquettes over the years & find myself probably more satisfied with Verdo than anything else- which by many companies are labelled as being an economy/lesser quality briquette, which I find confusing. All the best – Please tell us how satisfied you are with us overall?

    • 4/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  28. Brian at Biohot is fantastic; his advice, products and delivery are nothing short of first class. Pick up a bargain, call Brian and stay warm this winter! – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  29. I only gave you a five for value as this is our first delivery and I'm not yet sure how it will compare to our usual supplier. Lovely dry wood though, a treat to stack, handle, and burn which is something I would factor into the price comparison. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 5/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

  30. Wood is extremely dry 8% showing on my moisture meter therefore burns well. My only problem was the length of the wood (11.5") I have a small stove and it just wont fit in unless standing at an angle. Having to cut each one before use. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    30 Nov 13 Add public reply

    • Person’s avatar

      Hi Ucilla

      As we grow we are finding more users with the smaller stoves. The 30cm wood fits most stoves and is more efficient in stoves which can accomodate it but I will try to source some shorter logs as an alternative.
      If you do not see shorter logs on the site next time you need to order, please contact me before ordering.

      Brian Stephenson

      Brian Stephenson –

  31. Very satisfied, thank you! – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    23 Oct 13 Add public reply

  32. Very satisfied. Not the cheapest by any means, but easily our favourite logs. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 8/10 – Are you happy with the quality of our products?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Oct 13 Add public reply

  33. Very pleased, quick and efficient service and the logs are the best we've had! – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Oct 13 Add public reply

  34. It's pleasing to find a company that delivers to the Highlands without massive delivery price hikes. You'll get my business again. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Oct 13 Add public reply

  35. Very satisfied – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?

    21 Oct 13 Add public reply

  36. Easy to order online with almost immediate acknowledgement of order, delivery within 2 working days and logs placed exactly where I wanted – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 10/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Oct 13 Add public reply

  37. Very satisfied with the product. It's bone-dry every time! The only (very small) issue I have is with the delivery window. The delivery rarely arrives when it's supposed too (morning or afternoon is specified, but is rarely correct!). It's not been a huge problem up until now as I have always been in when it has arrived, but it's always a bit of a lottery! I realise that the issue is probably because I'm in the Highlands, and it's subcontracted out. Other than that, very satisfied! – Please tell us how satisfied you are with us overall?

    • 9/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Oct 13 Add public reply

  38. Fast and efficient delivery with very helpful driver. Fire lights easily and burns cleanly with no smoke. Excellent product. – Please tell us how satisfied you are with us overall?

    • 10/10 – How do you rate our delivery?
    • 9/10 – Are you happy with the quality of our products?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    14 Oct 13 Add public reply

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